mancuk1 wrote on 02-18-2012

Ruined what was meant to be a special treat!

If there was a minus rating, these guy's would have got it. Having bought my partner a set of treatments as a present, whilst she was having her first the second was booked to be a couple of hours later. But the intellectually challenged people running the salon on a Saturday, thought she was a no show, even though she was in having her first treatment, so they booked someone else in! And then claimed it was my partner's fault for not mentioning that she had another treatment booked! All this even though it was booked a week before, with the owner with full details being given, their diaries fully recorded with times, treatment details, names and contact details! Would it not make sense to ring the customer, or even better to look in the diary! On making a complaint was told the voucher was valid for six months, which is clearly not the point, appointments are booked for a reason! The attitude of Dawn, was atrocious and showed a complete can't be asked attitude. Stay clear at all costs - it has special offers on for a reason! Terrible and what a waste of what was meant to be a special treat - THANKS!!